This site is owned and operated by BBQS Algarve (“BBQS Algarve”,”we” or “us”) as a business unit of BBQS Algarve Lda. Contribute Number 513287957 (Portugal).
If you want to ask us anything about these terms & conditions or have any comments or complaints about our website, please email us.
Written correspondence should be sent to our contact centre at BBQS Algarve Lda, Av. Ceuta, Edf. D Manuel I BL-A,R/C B Quarteira, 8125-116, Portugal.
By purchasing with us you are agreeing to the terms and conditions detailed on this page.
Customer Service Contact Information
BBQS Algarve Lda, Av. Ceuta, Edf. D Manuel I BL-A,R/C B Quarteira, 8125-116, Portugal
Tel: 00351 289 289356233
E-mail: [email protected]
All our products are manufactured to the highest quality. Please contact our sales or customer service team for information on individual product warranties.
All products are warranted against manufacturing defects, except for all moving parts and seating upholstery which have been affected by usage related wear and tear.
BBQS Algarve, reserves the right not to apply the warranty in cases of inappropriate use or when the product has been tampered with by a third party or interventions by non-authorised personnel.
Ownership Of Rights
All rights, including copyright, in this website are owned by or licensed to BBQS Algarve.
Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of BBQs Algarve.
You may not modify, distribute or re-post anything on this website for any purpose.
All of the written, photographic, videographic, design and audio content of the website www.bbqs-algarve.com is the copyrighted property of BBQS Algarve Lda. and none of this content may be used without the explicit written permission from the directors of BBQS Algarve Lda.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and / or content made available as part of your use of this website shall remain at all times vested in us.
You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website.
Copyright and use of our written, photographic, videographic, design and audio content of this site are copyright BBQS Algarve or our suppliers. Please contact us if you wish to use one of our images or videos: use of our images or videos without our permission is theft.
Images and videos owned by BBQS Algarve Lda may be hired for an initial fee of €1000 + iva per image or per video €1000 + iva per week per image or video,written, audio or artwork are all also charged at €1000 + IVA per week.
Your use of one of our images, videos, designs, audio or duplicated written content on your website signifies your agreement to these terms and conditions.They constitute a contract between you and us governing your use of these images or videos.
On occasion we have used images that have been released into the public domain under the Creative Commons Attribution-Share Alike 2.5 Generic license or the GNU General Public License. In these cases the specific images are required to be redistributed under the same or similar licence.
Accuracy Of Content
BBQS Algarve has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of IVA unless stated otherwise, and where applicable.
Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
Damage To Your Computer
BBQS Algarve makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer.
It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. BBQS Algarve shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. BBQS Algarve shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
We always try to protect your personal privacy and this privacy statement is here to help you understand what we may do with any information you tell us about. You can access our website home page and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms.
If you want to buy things from us, you will need to register on our site. Registration involves you giving us the following personal information:
(i)Your title, name and address (including option to save different delivery addresses);
(ii) Contact phone number and e-mail addresses;
How Will We Use Your Details?
Our offers: Once you have purchased with us, we would like to send you product updates, our latest information and special offers. You can always e-mail us with your details and mailing preferences.
We may also use your information to manage your purchases such as sending a confirmatory email, and a confirmation for your card payments for goods you buy from us and also to deliver the goods to you, or we might give your details to our carrier if they deliver on our behalf.
We do not hold any credit card details.
About Cookies & the Way We Use Them
In common with other websites, we do also use “cookies”. A cookie is a small file that a Website puts on your hard drive so that it can remember something about you at a later time. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket.
We take payment from your card at the time we receive your order, once we have checked your card details.
Fraud checks are conducted on all our orders. This involves checks on details provided during the order process including the address details. This may involve your details being passed to a 3rd party fraud checking company.
On occasion we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however on occasions dispatch of goods may be delayed.
Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur.
If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Title to any products you order on this website shall pass to you on delivery of the products, provided that we have processed and received payment in full for the products.
All prices include IVA (where applicable) at the applicable current rates but exclude delivery charges unless expressly stated otherwise.
All credit card transactions are taken in Portugal and our transaction currency is in Euros (€).
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
We reserve the right to offer alternative products that are similar as long as they are of the same or greater value.
You are able to correct errors on your order up to the point at which you click on “submit” or “make payment” on the final page of our ordering process.
Alternatively you can contact our customer service team on the number provided.
We would like to add that any mention of free delivery is only relevant if the delivery address is in the region called Algarve. We will inform you of any other delivery costs if your delivery is outside this zone.
Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded.
We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability.
BBQS Algarve shall be under no liability for any delay or failure to deliver the products within estimated timescales. If you are purchasing to replace some of your existing goods, we also recommend that you do not dispose of your existing goods until your new goods have arrived and been checked for damage.
All products are subject to changes in packaging to ensure the best and safest delivery, if we think that your goods will be better suited in a differently branded box / container we will use this as an alternative packaging solution.
Can I Collect My Order From Your Shop/Office?
We do hold stock at our showroom / offices. All orders are dispatched from our storage facility and therefore we can accommodate pick up from our offices or at our warehouses. Our head office is based in Almancil, Algarve – please telephone before ordering to confirm.
Acknowledgment &Acceptance of Your Order
If you have supplied us with your email address, we will notify you by email as soon as possible to acknowledge your order. Please note that this e-mail is not an order confirmation or order acceptance from BBQS Algarve.Our acceptance of your order will take place upon dispatch of the product(s)ordered.
Changing or Cancelling Orders
We request that you contact us via telephone on: 00351 289 356 233. This is the only way we can guarantee an order will be cancelled before it is shipped. If your order has not yet been dispatched then this will be possible FOC. however if your order has been despatched or you have received the order you will be liable to pay a charge based upon the direct cost to recover and/or redeliver goods. We request that changed / cancelled items are returned in their original packaging.
Delivery discrepancies: Any discrepancies must be reported as soon as is reasonable after delivery, preferably within 24 hrs. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign.
On delivery: Should an item be missed or appear not delivered then we request that you notify us as soon as possible, preferably within 24 hrs of initial receipt of delivery – we will not be held responsible for missing items if you have agreed for a delivery to be left some where without a signature.
On assembly: Should a part appear missing from an item please report the item that is missing the part along with a description of part you believe to be missing.
On both the above instances replacement goods will be despatched as soon as possible.
Damaged goods must be reported to us as soon as is deemed reasonable, usually within 24 hours of delivery. It is the responsibility of the recipient to check for any damage sustained to the goods during transit, and indicate any damages on the delivery note.
Unfortunately, if you do not indicate any damages on the delivery note, we are unable to claim from our carriers for the damage and will be unable to replace the damaged item. You must report the fault to us with a full description of the alleged fault/damage. If the fault is deemed a manufacturers fault or to have occurred during the manufacturing process, then we will replace the faulty item or part FOC.
If the damage has occurred during the transit we will replace the item or part FOC. If items are lost in transit we will replace this FOC. In all instances we will request photographic evidence to be supplied of the damaged or faulty good.
When acceptance of an order takes place, the consumer loses the right to reject the goods, within 14 days, unless the item has been altered or use of the item continues after a complaint is registered with us.
All our stock is of a high quality and with correct use shall not experience any problems other than eventually suffering from general wear and tear. A consumer has no rights in respect of defects that are bought to his/her attention before the sale. A consumer cannot claim for damage he/she causes either by neglect or misuse.
Unwanted Goods/Wrongly Ordered
Please contact our offices within 14 days of your receipt of the goods, should you wish to return the item(s). If you wish to cancel the contract you must indicate this in writing or another durable medium such as letter, or email within the cancellation period. See our contact details below:
• Address: BBQS Algarve Lda, Av. Ceuta, Edf. D Manuel I BL-A,R/C B Quarteira, 8125-116, Portugal
• Email: [email protected]
Where an item(s) is/are not wanted or has been incorrectly ordered the customer is responsible for payment to return the item(s). The item must be returned to us together with a completed returns form. All goods should be returned with their original packaging and in the same condition they were delivered.
We will offer a refund for goods, however any transport cost charged will not be refunded.
If unwanted Items are not returned, a fee will be charged to cover the direct cost of the recovery. In this occurrence you have statutory duty to takecare of the goods while in your possession and to ensure that BBQS Algarve receive the goods undamaged.
Refusal of Delivery
If you refuse delivery of an order you will be subject to a return fee deemed reasonable in accordance with the order. You will also lose the initial postage paid to cover administration costs of despatching the goods. These fees will be deducted from the refund amount which shall be issued once the goods are received back in our warehouse.
We will specify any export restrictions that apply on any of our products on individual product listings. Any export restrictions will also be clearly indicated at checkout.
We are unable to offer a gift wrapping service at present.
Links to Other Websites
We have placed links on this website to other websites we think you may want to visit. We do not always vet these websites and do not have control over their contents. BBQS Algarve cannot accept any liability in respect of the use of these websites.
Exclusions of Liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of BBQS Algarve or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of there remaining provisions.
Changes to Legal Notices
We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.
Use of This Website From Outside Portugal
BBQS Algarve make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
Law, Jurisdiction & Language
This website, any content contained here in and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Portuguese Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Portugal. All contracts are concluded in Portuguese.
These terms and conditions do not affect your legal rights.